Customer Service Representative CV Example
Sample CV - Jasmine Brooks
The people, organizations and sample achievements shown here are fictional. Use them as writing examples and replace them with your own evidence.
Personal Information
Summary
Customer service representative with 4 years of experience in high-volume phone, chat and email support for e-commerce brands. Consistently above 95% CSAT, resolves 85% of contacts on first touch and trains new agents on de-escalation and CRM workflows.
Work Experience
Customer Service Representative
Brightline Home Goods
2022-03 - Present
Handle 60+ phone, chat and email contacts per day for an online furniture retailer. Process returns, delivery changes and warranty claims in Zendesk and Shopify. Raised CSAT on my queue from 91% to 96% by rewriting saved replies; onboarded 8 new agents.
Call Center Agent
Midwest Mobile Services
2020-06 - 2022-02
Inbound billing and technical support for 40,000 prepaid customers. Resolved plan, payment and device issues and escalated network faults with complete notes. Agent of the month three times for quality scores.
Education
Associate of Applied Science in Business Management
Columbus State Community College
2020-05
Customer communication, service operations and business administration.
Skills
Languages
How to write a Customer Service Representative CV
Customer service CVs need to show that you stay calm, solve problems quickly and keep customers coming back. Employers look for the channels you handle — phone, chat, email — your daily volume, quality scores such as CSAT and the systems you know.
Writing tips
- Add your daily contact volume and quality metrics such as CSAT, NPS, first-contact resolution or average handle time.
- Name your tools: Zendesk, Freshdesk, Salesforce Service Cloud, Shopify or an in-house CRM.
- Highlight languages — bilingual agents are in high demand and are often paid more.
- Include one example of a difficult situation you turned around.
Frequently asked questions
What is a good objective for a customer service CV?
Use a short summary instead: your experience, the channels you cover, one strong metric such as 96% CSAT, and the kind of company you want to support.
Which skills matter most in customer service?
Active listening, clear writing, de-escalation, product knowledge and speed with CRM tools. Show each one with a concrete example or number.